Banco Well Link, S. A. (the "Bank") strictly complies with the confidentiality obligations under the Macau SAR Decree-Law No. 32/93/M “Financial System Act”, law No.8/2005 “Personal Data Protection Act” and other relevant laws and regulations, strives to protect the privacy of the data subjects. No data will be disclosed, sold or exchanged to any third party unless consent of the data subject has been obtained or permitted by law.

Collection of data subject’ categories, data types and purposes of data processing

The Bank collects and processes your data under the law, regulations, supervisory requirements or upon your consent, and will provide the relevant data to the following parties for various purposes as set out below.

Data of the Bank’s customers

Personal data: including without limitation to the customer’s name, date of birth, address, telephone number, fax number, email address, identification document, audio and visual information etc.;

Transaction information: information collected by the Bank in the process of dealing with the customer’s transactions, including without limitation to deposits, credit cards and other financial transactions etc.

Purposes and uses of data processing:

	-To establish, maintain, evaluate, manage, improve and implement the financial services or credit facilities provided by the Bank to the customer;
	-To disclose for discharging the Bank’s obligations under the law or regulatory requirements binding on the Bank;
	-To ensure the customers to maintain reliable creditability;
	-To send to customers marketing and promotional information in relation to the Bank’s products, services and promotions;
	-To enforce obligations of the customers to the Bank, such as debt collection;
	-To provide by the Bank as the paying bank copy of payment receipt to the drawer (such copy may contain data of the payee)；
	-To deliver lists of customers to the transferee in case of transfer or merger of the Bank;
	-To protect legitimate interests of the Bank;
	-Any purposes associated with, consequential to or related with any of the above.
    

Data of Internet browsers / mobile banking browsers / WeChat Banking browsers

Browser’s domain name, IP address, location, date and time of browsing, web-pages visited, information sent or received, anonymous collective statistics information, domain name hyperlinked to this website via other websites; the identity of browsers identified by the Bank via Cookies without collecting the browser’ s identifiable personal data such as account number and password. Status, electronic reply record, QR code of mobiles or device facilities and WeChat ID.

Purposes and uses of data processing:

	-To analyze statistics, to count and compile the number of browsers and information viewed, so as to understand, ensure and improve the quality of services;
	-To provide services and information, including information on ATMs and branches of the Bank in the proximity of the location of the browser;
	-To ensure data safety and for security purpose.
    

Data of other data subjects

Personal data, such as name, telephone number, email address etc.; Audio information collected when recording phone is used; Audio and visual information collected when passing through the Bank’s video surveillance equipment.

Purposes and uses of data processing:

	-To handle enquiries, reports, complaints and investigations;
	-To protect legitimate interests of the Bank.
	

Recipients of data

The Bank, members of the Bank’s group, regulatory bodies, Judiciary, public entities, counterparties of the Bank in discharging its legal obligations (e.g. any persons, organizations etc.), counter parties approved by the data subject, other credit institutions, exchanges, clearing houses, service providers of the Bank, debt collection agencies or debt collection companies, drawers, transferees of the Bank, other relevant organizations or persons with confidentiality obligation towards the Bank.

Rights of the data subject 

Under Article 10 to 12 of the Personal Data Protection Act, you have rights including the right to information, right to access, right to make correction and right to object, and such rights may be exercised by filling in the designated forms provided by the Bank applied in writing or in a way designated by the Bank. The Bank may charge a fee for any request to access the data.

Transfer of data 

Subject to Article 19 to 20 of the Personal Data Protection Act, the Bank will transfer the data of the customers out of Macau.

Period for keeping data 

The Bank will keep the data of customers until it is no longer necessary to serve the purposes for the collection of such data or upon expiry of statutory limitation of period for such storage.

Security of data 

The Bank protects the personal data of customers by adopting security technology and management measures for privacy protection and by restricting access so that only authorized employees could access, view or process personal data of customers. The Bank engages third party representatives to process personal data in or outside Macau for and on behalf of the Bank. The Bank will take prudent and reasonable measures to protect the confidentiality and security of the data of customers.

Banco Well Link, S. A.
All rights reserved. Service hotline: (853) 28785222
Version 01, July 2018